Ordering & Payments

How can I place on Order on your website?

Just go through these Simple Steps to place an order on our website -

Click on the product to be ordered
Select the required size from our regular sizing (S, M, L, XL) or our floating sizing for Plussize woman (S-M, M-L, L-XL) and click "ADD TO BAG"
Go to your bag page, once you have added all the products you wish to buy
Enter discount code (if any) on the bag page
Click 'CHECKOUT'
Sign in to your account using the registered e-mail id and password or create a new account if you are a first time visitor in one short step
Enter your Shipping Address
Choose from Prepaid & COD Payment Options
Re-check your Order details
Click on "Place Order"
In case you have selected Prepaid options, you will be re-directed to a fully secure Razorpay payment gateway where you need to enter your card/wallet details.
In case of a COD order, just confirm your order
Once you confirm your billing, your order is placed - You can now note down the order number for tracking purposes.

Can I make an amendment after I place my order?

Yes, you can. Just send an email within 24hrs of placing your order to customercare@themerakiworld.com and let us know and we will edit the order for you.

I have been delivered a faulty item what should I do?

Please write to customercare@themerakiworld.com regarding the issue and share an image of the product received. We will immediately initiate a reverse shipment for the faulty product and replace it with a fresh one!

An item is missing from my order, what should I do?

Please write to customercare@themerakiworld.com regarding the issue and we will attend to the issue immediately and send you the missing product at the earliest.

I wish to cancel my order, what should I do?

You can cancel the order within the first 24hrs of placing it. To do so, please write to customercare@themerakiworld.com and we will cancel the order from our end.

My order is placed, what is the next step?

Nothing! Just sit back and wait for the product to arrive. You will receive an order confirmation email from our end. Post that, once the order is shipped, you will receive an email informing that the order is dispatched. Once the order has arrived in your city, our courier partner will get in touch with you regarding your availability and deliver the product to you.

What are the payment options available?

Credit card and Debit card
Net Banking
Cash on Delivery
Paytm wallet

Is it safe to use my credit/debit card on themerakiworld.com?

We , at Themerakiworld have highest standard available for financial security in Industry. We use Razorpay payment gateway to ensure that your shopping experience is private, safe and secure. Your bank will authorize the credit card transaction directly without any information passing through to us. don’t retain your banking information.

The money deducted from my debit card/credit card/Net Banking/Wallet for an unsuccessful prepaid order?

If your card is debited by mistake, you need not to worry . Please make sure of the following at your end -

Please check your bank/credit card account - Has it been debited ? If yes, and it shows a failed transaction message then please note a failed transaction is normally rolled back within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If the transaction is successful and the money has been credited to our account, please update us with the transaction number from your card-issuing bank over a call /email and we will initiate the refund within 3 days of your request; in case you wish to go ahead with the order we will dispatch the same at the earliest.

The expected timelines are as below:

Net Banking - 4 business days
Debit Card /Credit Card - 10 business days

I got a confirmation call for my COD Order. Why is that?

After placing a COD order, a confirmation call may be made to verify the mobile number and shipping address of the recipient of the themerakiworld order. This is crucial to ensure smooth coordination between you and our courier partner. Our processing team starts working on the order only after confirmation. If you are unreachable or unable to attend the call, please contact Customer Care on +91-9606675333 to confirm the purchase within 24 hours of making the purchase. Please note that if we are unable to reach you on phone within 3 days of COD order placement, we will be forced to cancel the order.

Is there a purchase limit for a COD purchase?

No, COD option is available on any purchase value, we believe that our customers would place orders responsibly.

How do I pay the courier person for COD purchase?

Please pay the courier person in cash or digital wallets like Google pay or PayTM. We do not accept cheque or DD.

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