Please write to firstname.lastname@example.org regarding the issue and share an image of the product received. We will immediately initiate a reverse shipment for the faulty product and replace it with a fresh one!
Nothing! Just sit back and wait for the product to arrive. You will receive an order confirmation email from our end. Post that, once the order is shipped, you will receive an email informing that the order is dispatched. Once the order has arrived in your city, our courier partner will get in touch with you regarding your availability and deliver the product to you.
We , at Themerakiworld have highest standard available for financial security in Industry. We use Razorpay payment gateway to ensure that your shopping experience is private, safe and secure. Your bank will authorize the credit card transaction directly without any information passing through to us. don’t retain your banking information.
If your card is debited by mistake, you need not to worry . Please make sure of the following at your end -
Please check your bank/credit card account - Has it been debited ? If yes, and it shows a failed transaction message then please note a failed transaction is normally rolled back within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If the transaction is successful and the money has been credited to our account, please update us with the transaction number from your card-issuing bank over a call /email and we will initiate the refund within 3 days of your request; in case you wish to go ahead with the order we will dispatch the same at the earliest.
After placing a COD order, a confirmation call may be made to verify the mobile number and shipping address of the recipient of the themerakiworld order. This is crucial to ensure smooth coordination between you and our courier partner. Our processing team starts working on the order only after confirmation. If you are unreachable or unable to attend the call, please contact Customer Care on +91-9606675333 to confirm the purchase within 24 hours of making the purchase. Please note that if we are unable to reach you on phone within 3 days of COD order placement, we will be forced to cancel the order.